VoIP Trends to Highlight Nowadays
The global VoIP market has seen exponential growth over the last 20 years. With continued technological enhancements, government support, and business adoption, the industry shows no signs of slowing down. Even with the uncertainty posed by the pandemic, the rise of remote working will cause the VoIP industry to grow in the coming years. In […]
IVR (Interactive Voice Response): in the modern reality
What is IVR (Interactive Voice Response)? IVR stands for Interactive Voice Response which contains call routing capabilities, and it is an excellent tool that allows customers to seamlessly interact with a computer before connecting with a representative. The IVR technology works hand in hand with the automatic call distribution which you might have heard in […]
