Highly automated VoIP technology gives opportunity to businesses managing their call centers easily and reduce the need for human intervention.
One of a prime examples is that, AI-integrated VoIP system can determine a caller’s personality, mood and queries so calls are routed to the agent best equipped to handle them.
This makes CC operations more seamless and cost-efficient because this reduces the need for a help desk operator to answer calls just to redirect them.
How AI can shaping the future of VoIP.
