We all know by now that VoIP is a phone system that transfers voice data over the Internet. It is obviously to maintain and it considerably cuts the customers’ costs. Still, not all people know that VoIP companies can also provide their clients with a list of features to accommodate their specific businesses. Even less people fully understand the plethora of features available to them.
In order for you to make an informed decision that will be optimal for your business, we feel that you should have a basic understanding of what VoIP really has to offer. Below you will find a list of cool VoIP features that can benefit your business, saving you time, money, and energy in the meantime.
Web conferencing– function gives possibility to hold meeting with business partners, colleague and clients everywhere. You will be able to share screens, chat, share files etc. Additionally, you can record those meeting in case you would need to refer to the information later.
Auto attendant– equal to virtual receptionist for callers, its interact with you menu and redirect to the appropriate extension. Apart, auto attendance can record greetings, locate the company directory, transfer calls, and put callers on hold. As a result, you will save money, and virtual receptionist take duties on it.
Voice to email– 24/7 business do not guarantee from inevitability of missed calls. VoIP convert your voice massages send them directly on your mailbox and save in real time, so anytime you can look through to your call logs when you’ll need. VoIP provide an option of voicemail to email transcription so that you can have your messages in the form of text.
Call presence–gives a detail information when and how long your colleges are on the phone, or whether they have set up their “Do Not Disturb”. This way, you’ll know when they will available on phone.
Call recording– with the VoIP is simple like mouse click. You have the option of saving those calls in a detailed manner in case you need them in the future. This option is perfect matching for training purposes when you need to listen on a call of a new team member or listen to the recording afterwards for quality purposes, but also saves you the hassle of installing a special call recording set.
Call to click– allows making calls directly from database, website or email simply by clicking on it while browsing on their computer. Its godsend, saving them the hassle of manually dialing the numbers on their list.
Take the number anywhere– more likely, your customer will call you back, when one sees your business number on call ID, than your personal number. With VoIP, you can take your business number anywhere; even when you are on vocation, working at home or on the road.
Find me/follow me call routing–this variant is suitable for mobile workers. It gives an opportunity to make list of number where you can be found and automatically redirect calls to one of your numbers before it is picked up by voicemail. This way, you can program your office phone to ring twice, from the third will be redirected to your cell phone, then to the phone number you will be reachable, after this steps, all the calls will be sent to the voicemail.
Priority alert– this feature enables users to set criteria to have special ringtones assigned to certain numbers. An additional screening system of sorts, the special ringtone will let users know if they are receiving a call from those numbers. Thus, employees will be sure to no miss important calls.
Call date–VoIP will store and give you access to all activity on you phones, faxes etc. You can see the information broken down in real time: the detail information of each call, like duration and cost for each call, the number of missed calls that had gone to voicemail etc.
Do not disturb– When you are at a meeting with an important client, the last thing you want is to be interrupted or disturbed by a phone call, which may make you seem unprofessional and not series. One more cool feature when you do not want to get calls during the chosen period, an hour for example, “Do not disturb” option is allows your inbound calls go straight to the voicemail.
E-Fax– Sending faxes with VoIP is easier then ever. No more manual loading of pages- uploading a document is as easy as clicking a button. It will store a copy of file in PDF format to keep your records straight.
