Every OTP Delivered. Every Fraud Attempt Caught.
Banks and fintech platforms depend on communication that cannot fail. A missed OTP is a lost transaction. A successful SIM swap attack is a stolen account. Fortis gives you the messaging infrastructure, voice capabilities, and number intelligence to deliver reliably and detect fraud at the source.
A Single OTP Failure Breaks Customer Trust.
In banking, communication reliability is not a feature — it is the product. When a customer doesn't receive an OTP, they can't complete a transfer. When a fraud alert doesn't reach them in time, money is lost. When a call goes to voicemail, a fraud investigation stalls.
Traditional messaging providers give you a single channel and hope for the best. Banks and fintechs need more — redundant routing, real-time delivery status, fraud detection at the number level, and full audit trails for every message and call.
Five places revenue leaks every day —
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OTP delivery failures causing abandoned transactions
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SIM swap fraud attacks bypassing two-factor authentication
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Transaction alerts failing to reach account holders
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KYC databases polluted with invalid or fraudulent phone numbers
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No unified audit log of customer communication for compliance audits
High-Reliability OTP Delivery
VeloConnect's OTP API uses optimized routing through multiple carrier paths to maximize delivery rates. Configure SMS as primary with voice call fallback — if the SMS fails, the OTP is delivered via an automated voice call instead.
SIM Swap Fraud Detection
VeloVerify's HLR and MNP lookups detect when a customer's phone number has been recently ported — a common indicator of SIM swap fraud. Integrate this check into your login flow and flag suspicious activity before it causes loss.
Transaction Alert Infrastructure
Deliver real-time transaction notifications via SMS, WhatsApp, or voice call. Full delivery receipts confirm each alert reached the customer. Failed deliveries trigger automatic failover to the next channel.
Audit-Ready Communication Logs
Every message, every call, every OTP request — logged with timestamp, agent, channel, and outcome. Role-based access ensures only authorized staff see customer data. Full export available for regulatory audits.
Login OTP delivery
- VeloConnect (OTP API)
Transaction alerts
- VeloConnect (SMS/WhatsApp)
SIM swap fraud detection
- VeloVerify (MNP)
KYC phone number validation
- VeloVerify (HLR)
Customer service call recording
- VeloPBX
Fraud investigation call-out
- VeloConnect (Voice)
Unified audit trail
- VeloConnect (platform)
Communication Infrastructure Your Compliance Team Approves Of.
We work with banks and fintechs across the region. Our team can walk you through security architecture, SLA commitments, and audit capabilities in a 30-minute call.