Welcome to VeloPBX
VeloPBX is an enterprise telephony platform that delivers the full voice infrastructure your organization needs — IP phones, voicemail, auto-attendants (IVR), call queues, conferencing, and much more.
This documentation covers every major VeloPBX feature and is organized for two audiences: tenant administrators who run the system, and end users who use it day-to-day.
Choose your role
Tenant Admin
You are responsible for running your organization’s VeloPBX deployment. You configure extensions, SIP trunks, inbound and outbound rules, IVRs, call queues, recording, and reports.
End User (Extension)
You use VeloPBX in your daily work — placing calls, managing voicemail, and configuring call forwarding.
Sections
Tenant Admin
| Section | Description |
|---|---|
| Dashboard | Overview of the admin dashboard |
| Security Policy | Password policy and two-factor authentication |
| Users & Extensions | Create and manage extensions; speed dial |
| IP Phones & Devices | Device provisioning, BLF, DECT |
| Call Routing | Routing principles and overview |
| SIP Trunks | Trunk configuration |
| Inbound Rules | Inbound call rules |
| Outbound Rules | Outbound call rules |
| Office Hours & Holidays | Business hours and holiday schedules |
| IVR / Auto-Attendant | Virtual Receptionist |
| Call Park | Park calls and retrieve from any phone |
| Call Pickup | Pick up a colleague’s ringing call |
| Ring Groups | Ring groups and paging |
| Call Queues | Queue management |
| Voicemail | Voicemail configuration |
| Call Recording | Recording calls |
| CDR / Reports | Call detail records |
| Conferencing | Audio-only conference rooms |
| Meetings | Scheduled audio + video meetings |
| Feature Access Codes | Master FAC reference |
End User
| Section | Description |
|---|---|
| Web Portal | Using the personal Web Portal |
| Call Forwarding | Configure forwarding rules |
| Voicemail | Voicemail messages |
| Call Pickup | Answer a colleague’s ringing phone |
| Do Not Disturb (DND) | DND mode |
| Call Recording | Per-call recording |
| Call Park | Park a call and retrieve from any phone |
| Conferencing | Joining a conference |
| Meetings | Joining and scheduling video meetings |
| Feature Access Codes | Quick-reference card for everyday FACs |
Technical support
For questions or assistance, contact the VeloPBX support team:
- Email: [email protected]
- Phone: +374 60 443310
Last updated: 2026-05-01