Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Fortis Communications Inc website at fortis-tele.com and the Fortis products: VeloConnect, VeloeSIM, VeloPBX, and VeloVerify (collectively, the “Services”). Please read them carefully. If you do not agree, do not use the Services.

Acceptance of these terms #

By accessing fortis-tele.com, creating an account, or using any Fortis product, you accept these Terms on behalf of yourself and, if you are using the Services on behalf of an organization, on behalf of that organization. You confirm you have the authority to bind that organization. We may update these Terms from time to time; continued use after changes take effect constitutes acceptance.

About Fortis Communications Inc #

Fortis Communications Inc is a Canadian company headquartered in the Province of Ontario, Canada, and is the parent of four telecommunications products: VeloConnect (CPaaS), VeloeSIM (eSIM and roaming), VeloPBX (virtual PBX), and VeloVerify (HLR / MNP / IRSF lookup). For questions about these Terms, write to [email protected].

Eligibility and account #

You must be at least 18 years old and legally capable of forming a binding contract to use the Services. You agree to provide accurate, current, and complete registration information and to keep it up to date. You are responsible for safeguarding your credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized access.

Acceptable use #

You agree not to use the Services to: (a) send unsolicited commercial electronic messages in violation of Canada’s Anti-Spam Legislation (CASL) or any equivalent law applicable to you or your recipients; (b) commit, facilitate, or attempt fraud, including International Revenue Share Fraud (IRSF), wangiri (“one-ring”) fraud, Artificially Inflated Traffic (AIT), or SIM-swap fraud; (c) violate any telecommunications regulation, sanctions regime, or export-control law; (d) infringe intellectual-property, privacy, or publicity rights; (e) transmit malware, spyware, or any payload designed to disrupt systems or networks; (f) reverse engineer, decompile, or attempt to derive source code from the Services except where permitted by law; (g) resell, sublicense, or white-label the Services without a separate written agreement with Fortis. We may suspend or terminate access immediately for any violation.

Service availability and SLAs #

We aim for high availability but do not guarantee uninterrupted operation. Specific service-level commitments (uptime targets, response times, remedies) are set out in the order form or master services agreement for each product. Outside of those, the Services are provided on a best-effort basis. We may perform maintenance with reasonable notice and may make changes to the Services that do not materially reduce functionality.

Fees and billing #

Some Services are prepaid (account balance funded in advance) and others are post-paid (invoiced monthly). Prices are listed on the Services or in your order form. VeloConnect SMS and VeloVerify lookups are quoted in EUR; VeloConnect voice and phone numbers are quoted in USD; VeloeSIM supports USD, EUR, GBP, and CAD at published exchange rates. All fees are exclusive of taxes, duties, and similar levies; you are responsible for any taxes other than those on our income. If a payment fails, we may suspend the affected Services until the balance is restored. Refunds, if any, are governed by the applicable product agreement.

Intellectual property #

Fortis and its licensors retain all right, title, and interest in and to the Services, including all software, APIs, documentation, branding, and trademarks. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services in accordance with these Terms. You retain all right, title, and interest in any data, content, or material you submit to the Services (“Customer Data”). You grant us a worldwide, royalty-free licence to host, process, and transmit Customer Data solely to operate and improve the Services.

Confidentiality and data processing #

How we collect and process personal information is described in our Privacy Policy. For enterprise customers processing personal data of EU, UK, or California residents through the Services, a Data Processing Addendum (DPA) is available on request. Each party agrees to keep the other party’s confidential information confidential and to use it only as needed to perform under these Terms.

Third-party services #

The Services rely on third-party providers, including Cloudflare (content delivery, security, Turnstile bot-protection challenges), upstream carriers and aggregators (for SMS, voice, eSIM, and number-lookup connectivity), and payment processors. Your use of features that depend on these providers is also subject to their terms of service. Fortis is not responsible for the acts or omissions of third-party providers beyond our contractual relationship with them.

Warranty disclaimer #

To the maximum extent permitted by applicable law, the Services are provided “as is” and “as available”, without warranty of any kind, whether express, implied, statutory, or otherwise, including without limitation any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure against unauthorized access, or free of harmful components. Nothing in this section limits any non-excludable consumer rights you may have under the laws of your jurisdiction.

Limitation of liability #

To the maximum extent permitted by law, Fortis’s aggregate liability arising out of or relating to these Terms or the Services shall not exceed the greater of (a) the total fees you paid to Fortis for the Service that gave rise to the claim in the twelve months immediately preceding the event, or (b) one hundred Canadian dollars (CAD $100). In no event shall Fortis be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenues, lost data, or business interruption, whether based in contract, tort, or any other legal theory, even if advised of the possibility of such damages. The foregoing limitations do not apply to liability for fraud, gross negligence, willful misconduct, or any liability that cannot be limited under applicable law.

Indemnification #

You agree to defend, indemnify, and hold harmless Fortis and its directors, officers, employees, and affiliates from and against any third-party claim, demand, loss, liability, or expense (including reasonable legal fees) arising out of (a) your use of the Services in breach of these Terms, (b) your violation of any applicable law or third-party right, or (c) any Customer Data you submit. We will indemnify you against third-party claims that the Services, as provided by Fortis and used in accordance with these Terms, infringe a third party’s intellectual-property rights, subject to commercially reasonable mitigation steps on our part.

Term and termination #

These Terms apply for as long as you use the Services. Either party may terminate the relationship for convenience with reasonable written notice in accordance with the applicable product agreement. We may suspend or terminate access immediately for material breach of these Terms (including any violation of the Acceptable Use section), for non-payment, or where required by law. Upon termination, your right to access the Services ends; we will provide a reasonable window to export Customer Data unless prohibited by law.

Changes to these terms #

We may revise these Terms from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or in-product notice before the changes take effect. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

Governing law and dispute resolution #

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Before filing any formal claim, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least thirty (30) days. If the dispute cannot be resolved informally, you and Fortis agree to the exclusive jurisdiction of the courts located in the Province of Ontario, Canada.

Contact #

For any question about these Terms, please write to [email protected].