Reach Every Policyholder. Every Time.
Policy lapses, missed claims updates, and unreachable customers all trace back to the same problem: communication that doesn't reach. Fortis gives insurers the messaging reliability, number verification, and voice capabilities to keep policyholders informed across the channels they actually use.
Your Renewal Notices Never Arrive. Your Policies Quietly Lapse.
Insurance lives on predictable renewals — and dies on failed communication. A renewal reminder that never arrives is a lost policy. A claims update that takes a week to reach the customer is a complaint waiting to happen. Contact databases built over years of policy sales are full of numbers that stopped working.
Five places revenue leaks every day —
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Policy renewal reminders failing to reach active customers
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Claims status updates delayed across email, phone, and mail
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Contact databases polluted with outdated numbers
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No unified view of customer communications during a claim process
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Call center inefficiency when handling routine policy questions
Reliable Renewal Reminders
VeloConnect delivers policy renewal reminders via SMS and WhatsApp — timed to arrive 30 days, 7 days, and 1 day before lapse. Real-time delivery tracking confirms each customer received the notice.
Clean Policyholder Database
Run your full policyholder database through VeloVerify HLR lookups. Flag invalid and ported numbers before you waste budget messaging them. Track database health over time with automated monitoring.
Claims Update Automation
Send claims status updates automatically as each claim progresses through review, approval, and payment stages. Customers see live status via SMS or WhatsApp with a link to claim details.
Claims Call Center
VeloPBX gives your claims team a cloud phone system with intelligent call routing, queue management, call recording, and full call history tied to each policy. Inbound claims calls route to the right adjuster based on policy type or urgency.
Renewal reminder campaigns
- VeloConnect (SMS/WhatsApp)
Policyholder database cleaning
- VeloVerify (HLR, MNP)
Claims status notifications
- VeloConnect (SMS)
Claims call center
- VeloPBX
Policyholder identity verification
- VeloConnect (OTP API)
Communication history per policy
- VeloConnect (unified timeline)
Stop Losing Policies to Missed Messages.
Our team has worked with insurers across the region on renewal communication, claims flows, and database hygiene. Let's talk about your retention metrics.