From Booking Confirmation to Check-Out, One Conversation Thread.
Guests communicate on WhatsApp. Travel agencies sell on email. Concierge teams take calls. Every touchpoint today is scattered across tools and languages. Fortis brings every guest interaction into one unified timeline — so the front desk knows the full story.
Your Guest Sent a WhatsApp Two Weeks Ago. Nobody at the Front Desk Knows.
A guest books through an OTA, confirms the booking by email, asks a question on WhatsApp, calls the front desk with a special request, and sends a follow-up on Instagram. Five channels. Zero context. Staff repeats the same questions. Guests feel unheard.
Five places revenue leaks every day —
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Guest messages scattered across WhatsApp, SMS, email, Instagram, Facebook
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No pre-arrival communication (or generic, impersonal messages)
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Front desk teams have no context from prior interactions
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Multi-language guest needs handled manually
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Staff roaming data expensive for field teams
Unified Guest Timeline
Every message, every call, every email from each guest — in one conversation thread. Front desk staff open the guest record and see the full history before they reply.
Pre-Arrival & Stay Messaging
Automate WhatsApp or SMS messages 3 days before arrival, at check-in, during stay for upsells, and after departure for reviews. Multi-language support built in.
Front Desk Phone System
VeloPBX replaces aging PBX hardware with a cloud system. Route calls by language, department, or availability. Record calls for training and dispute resolution. Integrate with your PMS.
Staff Roaming Connectivity
VeloeSIM gives your field staff — sales teams, tour operators, concierge — affordable mobile data in any country they travel to. No roaming bill shock, no local SIM logistics.
Booking confirmations
- VeloConnect (SMS/WhatsApp)
Pre-arrival messaging
- VeloConnect (WhatsApp)
Guest unified timeline
- VeloConnect (inbox)
Front desk phone system
- VeloPBX
Concierge staff roaming
- VeloeSIM
Multi-language OTP (booking verification)
- VeloConnect (OTP)
Post-stay review requests
- VeloConnect (SMS)
Give Your Guests the Communication Experience They Already Expect.
Hotels that unify guest communication typically see improvements in review scores, repeat bookings, and upsell revenue within the first quarter. Let's discuss what's possible for your property.