Every Package Tracked. Every Delivery Completed.
In delivery, communication is the last mile. Customers want updates. Drivers need to reach recipients. Failed deliveries need instant recovery. Fortis gives logistics operators the messaging and voice tools to keep customers informed and shipments moving.
Every Failed Delivery Is a Call Back, a Retry, and a Refund Request.
Delivery economics depend on first-attempt success. Every failed delivery becomes a chain of calls, retries, and customer service tickets that wipe out the margin on the original shipment. The root cause is usually communication — the customer didn't know when the driver was arriving, didn't get the arrival call, or the phone number on the package was wrong.
Five places revenue leaks every day —
-
Customers unaware of delivery timing, causing missed deliveries
-
Driver-to-customer calls with no call recording or tracking
-
Invalid recipient phone numbers discovered at the doorstep
-
Failed delivery recovery handled manually, slowly
-
No unified view of communication for disputed deliveries
Real-Time Delivery Updates
Automated SMS or WhatsApp updates at each shipping milestone — pickup, in transit, out for delivery, delivered. Link-tracked updates show which customers are actively engaged.
Driver-to-Customer Calling
Drivers use VeloConnect voice to call recipients from a business number — not their personal phone. All calls logged against the shipment record for dispute resolution.
Address Phone Verification
Before a shipment goes out, run the recipient phone number through VeloVerify. Invalid or disconnected numbers are flagged for sender confirmation — preventing failed deliveries before they happen.
Failed Delivery Recovery
When a delivery fails, trigger an automated SMS or WhatsApp message to the recipient with rescheduling options and a callback request. Recover more deliveries without manual coordination.
Shipment status SMS
- VeloConnect (SMS)
Arrival notification WhatsApp
- VeloConnect (WhatsApp)
Driver-to-customer calls
- VeloConnect (Voice)
Recipient phone validation
- VeloVerify (HLR)
Failed delivery recovery
- VeloConnect (SMS + Link Shortener)
Customer service inbox
- VeloConnect (unified inbox)
Complete More Deliveries On the First Attempt.
Our logistics clients typically see first-attempt success rate improvements within the first 30 days of implementing our SMS and voice workflows. Let's talk about your delivery metrics.