Feature Access Codes

Overview

Feature Access Codes (FACs) — also known as star codes — are short dial-pad sequences that trigger VeloPBX calling features directly from any registered phone or softphone. Instead of opening the Web Portal to flip a setting, the user dials a code (for example *78 to enable Do Not Disturb) and the PBX applies the action immediately.

FACs are most useful when a feature has to be invoked while the user is already on a call or away from the Web Portal — parking a call, picking up a colleague’s ringing line, starting an ad-hoc recording, or forwarding all calls to a mobile number on the way out the door. Anything achievable through a FAC is also achievable through the Web Portal; the codes are the keyboard shortcut, not a separate system.

This page is the master reference for every default FAC shipped by VeloPBX. Treat it as the cheat sheet to print, sticker on phones, or hand to new users on day one.

Note: FACs work from any device registered to the extension — desk phones, the VeloPBX softphone app, or any third-party SIP client.

How to Read This Reference

Each row in the tables below lists the dial sequence, the feature it controls, and a short example. A few conventions are used throughout:

Convention	Meaning
`*XX`	The literal star code — dial it as shown
`[number]`	A phone number or extension you supply
`[extension]`	An extension number on this tenant
`[digit]`	A single digit (0–9) — used for 1-digit speed dial
`[NN]`	Two digits (00–99) — used for 2-digit speed dial
`#`	Press the pound key on the dial pad
Activation / Deactivation	A pair of codes that turn the same feature on and off

The general usage flow is always the same:

Pick up the handset or open the dial pad.
Dial the appropriate Feature Access Code listed below.
For features that require additional input (such as a destination number or PIN), follow the audible prompts to enter the required information.

Tip: Codes that need a target number can usually be dialed in one continuous sequence — no pause needed. Example: 72 + 12345678 is dialed as 7212345678.

Master Reference

Call Forwarding

Forwards incoming calls to another number based on a condition (always, busy, no-answer, unreachable). Pair every activation code with the matching deactivation code.

Code	Feature	Example
`*72`	Call Forwarding Always — Activation	`*7212345678` forwards every call to `12345678`
`*73`	Call Forwarding Always — Deactivation	`*73`
`*21`	Call Forwarding Always to Voicemail — Activation	`21` to your own voicemail; `21102` to extension `102`‘s voicemail
`*34`	Call Forwarding Always to Voicemail — Deactivation	`*34`
`*90`	Call Forwarding Busy — Activation	`*9012345678` forwards only when you are on another call
`*91`	Call Forwarding Busy — Deactivation	`*91`
`*40`	Call Forwarding Busy to Voicemail — Activation	`*40`
`*42`	Call Forwarding Busy to Voicemail — Deactivation	`*42`
`*92`	Call Forwarding No Answer — Activation	`*9212345678` forwards when you do not answer
`*93`	Call Forwarding No Answer — Deactivation	`*93`
`*41`	Call Forwarding No Answer to Voicemail — Activation	`*41`
`*35`	Call Forwarding No Answer to Voicemail — Deactivation	`*35`
`*94`	Not Reachable (Office Hours) — Activation	`*9412345678` redirects when device is unregistered during office hours
`*95`	Not Reachable (Office Hours) — Deactivation	`*95`
`*81`	Not Reachable (Outside Office Hours) — Activation	`*8112345678` redirects when device is unregistered after hours
`*82`	Not Reachable (Outside Office Hours) — Deactivation	`*82`

Full setup, priority order, and Web Portal alternatives: see Call Forwarding.

Voicemail

Reach mailboxes, transfer callers straight to a mailbox, or pick up a shared mailbox.

Code	Feature	Example
`*55`	Direct Voicemail Transfer	Transfer in progress + `55` to your own voicemail; `55103` to extension `103`‘s voicemail
`*56`	Shared Voicemail Access	`*56` to listen to a shared mailbox
`*57`	Voicemail Access	`*57` to retrieve your own voicemail (PIN required)

Mailbox setup, PIN reset, and email-to-voicemail: see Voicemail.

Do Not Disturb

Silence the phone and reject all incoming calls (callers receive 486 Busy Here).

Code	Feature	Example
`*78`	Do Not Disturb — Activation	`*78`
`*79`	Do Not Disturb — Deactivation	`*79`

Detailed behavior, BLF lamp colors, and exceptions: see Do Not Disturb.

Call Park & Retrieve

Place a call on a system-wide hold slot so any other phone can pick it up.

Code	Feature	Example
`*68`	Call Park (Directed)	Transfer active call to `68` parks on your own extension; `68103` parks on extension `103`
`*58`	Group Call Park	Transfer active call to `*58#` parks on the next free slot in the Park Group
`*88`	Call Retrieve	`88` retrieves a call parked on your own extension; `88103` retrieves from extension `103`

Park groups, retrieval timeout, and Web Portal lamp configuration: see Call Park.

Call Pickup

Answer a colleague’s ringing phone from your own handset.

Code	Feature	Example
`*97`	Directed Call Pickup	`*97103` answers the call ringing on extension `103`
`*98`	Group Call Pickup	`*98` answers the longest-ringing call inside your Pickup Group

Pickup group setup and BLF presence: see Call Pickup.

Speed Dial

Map short codes to frequently called numbers.

Code	Feature	Example
`*74`	Speed Dial (1-Digit) — Set	`*74512345` maps speed dial `5` to `12345`
`*74`	Speed Dial (1-Digit) — Clear	`745` clears the mapping for digit `5`
`*75`	Speed Dial (2-Digit) — Set	`*7506033723428` maps speed dial `06` to `033723428`
`*75`	Speed Dial (2-Digit) — Clear	`7506` clears the mapping for code `06`

Calling a speed-dial entry is just a matter of dialing the assigned digit(s). Full management UI: see Users & Extensions — Speed Dial.

Call Recording (Ad-hoc)

Start, stop, pause, and resume an in-call recording on demand. The user’s recording mode (set in the Web Portal) determines which of these codes are honored.

Code	Feature	Example
`*44`	Call Recording — Start	`*44` during a call (On-Demand or On-Demand-with-User-Initiated-Start mode)
`*45`	Call Recording — Stop	`*45` (On-Demand-with-User-Initiated-Start mode)
`*48`	Call Recording — Pause	`*48` (Always-with-Pause/Resume or On-Demand modes)
`*49`	Call Recording — Resume	`*49` (Always-with-Pause/Resume or On-Demand modes)

Recording modes, retention, and download: see Call Recording.

Caller ID Control

Choose whether your number is shown on outbound calls — persistently, or per call.

Code	Feature	Example
`*31`	Caller ID Delivery Blocking — Persistent Activation	`*31` blocks caller ID on every outbound call
`*32`	Caller ID Delivery Blocking — Persistent Deactivation	`*32`
`*65`	Caller ID Delivery — Per Call	`*6512345678` shows caller ID for this call only
`*67`	Caller ID Delivery Blocking — Per Call	`*6712345678` hides caller ID for this call only
`*76`	Anonymous Outbound Call — Activation	`*76` sets `From: anonymous` on every outbound INVITE
`*86`	Anonymous Outbound Call — Deactivation	`*86`
`*52`	Anonymous Call — Per Call	`*5212345678` makes a single anonymous outbound call
`*62`	Per-Call Anonymous — Deactivation	`*62`
`*64`	Set Default Outbound Caller ID	`*64123456` sets `123456` as the default outbound caller ID for the extension

Anonymous Call Rejection

Reject inbound callers who hide their caller ID.

Code	Feature	Example
`*77`	Anonymous Call Rejection — Activation	`*77`
`*87`	Anonymous Call Rejection — Deactivation	`*87`

Last-Call / Redial

Quick-call without scrolling through history.

Code	Feature	Example
`*69`	Last Call Return	`*69` calls back the last number that called you
`*66`	Last Number Redial	`*66` redials the last number you dialed

Paging & Intercom

Broadcast audio to one or many endpoints.

Code	Feature	Example
`*46`	Paging / Intercom — Activation (per call)	`*46` opens a one-way page to the group

Group definition and target devices: see Ring Groups — Paging.

Call Transfer & Bridge

In-call routing helpers.

Code	Feature	Example
`*54`	Call Transfer	`*54123456#` transfers the active call to extension or external number `123456`
`*15`	Call Bridge	`*15` joins a Shared Call Appearance / Anywhere / Executive / Flexible Seating bridge
`*11`	Call Flip	`*11` moves the active call from one of your registered devices to another

Call Queue (Agents)

Agent state changes from the dial pad — useful when an agent leaves their desk and cannot reach the Portal.

Code	Feature	Example
`*36`	Set Agent to Ready	`36` for all queues; `368000` for queue `8000`
`*37`	Set Agent to Not Ready	`37` for all queues; `378000` for queue `8000`
`*38`	Log Agent In to Queue	`38` for all queues; `388000` for queue `8000`
`*39`	Log Agent Out of Queue	`39` for all queues; `398000` for queue `8000`

Queue setup and supervisor controls: see Call Queues.

Hot Desking

Code	Feature	Example
`*70`	Hot Desking Login	`*70[extension]` logs the extension into the device after PIN prompt
`*71`	Hot Desking Logout	`*71` logs the extension out and reprovisions the device for hot desking

Supervisor & Power-User

Reserved for users with the matching permission grant.

Code	Feature	Example
`*63`	Silent Call Monitor	`*63102` silently listens to extension `102`‘s active call
`*33`	Automatic Callback — Activation	`*33` monitors a busy line and rings you back when free
`*43`	Automatic Callback — Deactivation	`*43`
`*20`	PIN-Based Calling	`20102123456*` places a call to `123456` authenticated against extension `102`‘s voicemail PIN
`*16`	Night Mode — Toggle	`16` toggles tenant-level Night Mode; `16` toggles for a specific ring group / virtual receptionist / queue

Maintenance

Code	Feature	Example
`*12`	Reset Calls	`*12` terminates every call currently received or made by the user
`*13`	Clear Push Notification Information	`*13` removes the user’s push registration tokens

Important: *12 is destructive — every active call on the extension is dropped immediately, with no warning to the other party. Use only when a phone is stuck or a call cannot be terminated normally.

Customizing FACs

Every code shown above is a default. Tenant administrators can rename any FAC to fit local conventions or to free up a code that conflicts with an existing dial plan.

To customize:

Sign in to the Web Portal at https://pbx.fortis-tele.com:8887 as a tenant administrator.
Open Advanced > Feature Access Codes.
Edit the digits next to the feature you want to remap.
Save.

Format rules enforced by the Portal:

The prefix can start with any combination of and # (1–3 characters). Valid examples: , #, ##, , #, , ###, ##*.
The numeric portion can contain 0–4 digits.
The total length of a Feature Access Code must be between 2 and 7 characters.
Two codes inside the same tenant must not collide.

Important: Changes apply tenant-wide and take effect immediately. If you change a code that users have memorized, communicate the new code before saving — otherwise users will hit “feature not found” tones.

Recommendations

Print and post. Export a tailored copy of this page (with your tenant’s customizations applied) and sticker it onto every desk phone, or pin it next to the kitchen.
Standardize across sites. If you operate multiple tenants, keep the FAC list identical across them — users moving between offices should not have to relearn codes.
Document deviations. Whenever you remap a code in Advanced > Feature Access Codes, note the change in your internal runbook and notify users.
Train new users on the four most-used codes. In our experience, those are: 78 / 79 (DND on/off), 68 / 88 (park/retrieve), 97 (directed pickup), and 57 (voicemail). Everything else can be looked up.

Tip: The VeloPBX softphone app exposes most of these features as buttons — codes are the fallback when a button is not available, or when working from a third-party SIP phone.

Next Step

Back to the Tenant Admin hub.
Pair this reference with Call Park and Call Pickup — the two features users most often invoke via FAC.

Last updated: 2026-05-01 — VeloPBX Tenant Admin Manual