Call Forwarding

Overview

Call Forwarding lets you decide what happens to an incoming call when you cannot — or do not want to — answer it. You can route calls to another extension, an external number, or your voicemail. There are four independent rules you can mix and match: Always, When Busy, When No Answer, and When Offline.

You can configure forwarding two ways:

• Web Portal — the easiest way to set rules once and edit them later.
• Feature Access Codes (FACs) — fast star codes you dial from your IP phone in the moment.

To open the Web Portal:

https://pbx.fortis-tele.com:8887

Then go to Call Forwarding in the sidebar.

1. Always Forward — Forward Every Call

Use it when: You want every incoming call sent somewhere else, no matter what — for example, all calls go to your mobile while you’re traveling.

Set it up in the Web Portal:

1. Call Forwarding → Always Forward
2. Switch the toggle on.
3. In Destination, choose where calls go (Extension / External number / Voicemail).
4. Click Save.

2. Forward When Busy — Only When You’re On Another Call

Use it when: You want a backup so callers don’t get a busy signal while you’re on the line — for example, send them to a colleague or to voicemail.

Set it up in the Web Portal:

1. Call Forwarding → Forward When Busy
2. Switch the toggle on.
3. Choose the destination.
4. Click Save.

3. Forward When No Answer — After You’ve Missed It

Use it when: You want a fallback after a few rings of waiting. Common destination: your mobile or voicemail.

Set it up in the Web Portal:

1. Call Forwarding → Forward When No Answer
2. Switch the toggle on.
3. Set Ring Timeout in seconds (typically 20).
4. Choose the destination.
5. Click Save.

4. Forward When Offline — Your Phone Isn’t Reachable

Use it when: Your IP phone is unplugged, your laptop is shut, or your softphone is logged out. Without this rule, callers would simply hear “user unavailable.”

Set it up in the Web Portal:

1. Call Forwarding → Forward When Offline
2. Switch the toggle on.
3. Choose the destination.
4. Click Save.

Turning a Rule Off

Open the rule in the portal and switch the toggle off, then click Save. The rule is preserved — you can flip it back on later without re-entering the destination.

Feature Access Codes (FACs) for Forwarding

You can also activate or deactivate forwarding straight from your IP phone’s dial pad:

Note: FAC codes are defined per tenant. The codes above are the VeloPBX defaults; your administrator may have customized them. If a code does not work as expected, check with your admin or email [email protected].

Tips

• Web Portal rules and FAC commands write to the same settings — toggling a rule on via FAC also turns the toggle on in the Web Portal.
• The four rules stack in priority: Always wins over the others; if it is off, Busy and No Answer apply during a live call cycle; Offline applies only when your device isn’t registered.
• If your admin has set any tenant-wide forwarding (such as Office Hours / After Hours rules), those run before your personal rules.

Next Step

→ Voicemail

Last updated: 2026-05-01