Getting Started with VeloPBX

Introduction

VeloPBX is a multi-tenant cloud telephony platform that provides your organization with full PBX (Private Branch Exchange) capability. This section helps you orient yourself in the system, regardless of your role.

What is VeloPBX?

VeloPBX is a hosted telephony system that delivers:

Internal communication — extension-to-extension calling
External connectivity — outbound and inbound PSTN calling via SIP trunks
Auto-attendant (IVR) — menu-driven inbound call routing
Call queues — agent-based queueing for sales, support, and operations
Voicemail — voice messaging for every extension
Conferencing — multi-party audio/video conferences
Call recording — recording and storage of calls
CDR — call detail records and reporting

Roles in VeloPBX

A tenant has two primary roles.

Tenant Admin

The Tenant Admin manages the VeloPBX deployment for the organization.

Can:

Create and manage extensions
Configure SIP trunks and inbound/outbound rules
Build IVRs, ring groups, and call queues
Review CDR reports and call recordings
Configure office hours and holiday schedules
Promote other extensions to Admin

End User

A standard extension user who uses VeloPBX for daily work.

Can:

Place and receive calls
Configure call forwarding
Manage voicemail
Toggle DND (Do Not Disturb)
Join conferences
Review their own recordings (when granted by the admin)

Signing in to the Web Portal

VeloPBX is administered through a Web Portal that runs in any modern browser.

Step 1 — Open the Web Portal

In your browser, navigate to:

https://pbx.fortis-tele.com:8887

Step 2 — Enter the SIP Domain

On the first sign-in screen, enter your organization’s SIP Domain:

businessname.local

Click Next.

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Note: Your SIP Domain is provided by your VeloPBX administrator. If you do not know your SIP Domain, contact [email protected].

Step 3 — Enter username and password

Once the SIP Domain is accepted, the credentials screen appears:

Username: [your extension number or email]
Password: [your password]

Click Sign In.

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Web Portal at a glance

After signing in, you will see the main interface.

Tenant Admin interface

The left-hand navigation contains:

Section	Description
Dashboard	Overall status and active calls
Call Manager	Extensions, IVR, Ring Groups, Queues, Call Recording
Call Routes	Inbound Rules, Outbound Rules
Trunks	SIP trunk management
Reports	CDR and recordings
Settings	Tenant-wide settings

End user interface

A standard user sees:

Section	Description
Profile	Personal details and password
Call Forwarding	Forwarding rules
Voicemail	Voice messages
Call Recording	Recordings (when granted by the admin)
Do Not Disturb	DND status

Next steps

For Tenant Admins

For end users

Support

For questions or assistance, contact VeloPBX support:

Email: [email protected]
Phone: +374 60 443310

Last updated: 2026-05-01