Using the Web Portal

Overview

The Web Portal is VeloPBX’s browser-based control panel for your extension. It is where you check voicemails and recordings, set up call forwarding, switch Do Not Disturb on or off, and manage your personal profile. You can sign in from any modern browser — no software install required.

Signing In

Step 1 — Open the Web Portal

In your browser, go to:

https://pbx.fortis-tele.com:8887

Step 2 — Enter Your SIP Domain

You will first be asked for your tenant’s SIP domain:

businessname.local

Click Next.

Note: Your tenant administrator gives you the SIP domain. If you don’t know it, email [email protected].

Step 3 — Enter Your Username and Password

Field	What to enter
Username	Your extension number (e.g. `1001`) or email address
Password	Your Web Portal password (this is your User Password, not your SIP password)

Click Sign In.

Tip: Your extension actually has two passwords — a SIP Password used by your IP phone or softphone to register, and a User Password used to sign in here. They are independent. The Web Portal only accepts your User Password.

A Quick Tour of the Interface

Once signed in, you’ll see a sidebar with the sections you can manage:

Section	What’s there
Dashboard	Your status at a glance, plus your recent calls
Call Forwarding	Build and toggle forwarding rules
Voicemail	Listen to, download, and delete voicemails
Do Not Disturb	Toggle DND on or off
Call Recording	Play back and download your recorded calls (if your admin has enabled this)
Profile	Change your password, update display name, manage greetings

The top-right of the portal also shows your current registration status (Online / On Call / Offline) and any active presence flag (DND, Away, etc.).

Changing Your Password

You should change your password the first time you sign in.

Open Profile → Change Password.
Enter your current password.
Enter your new password twice.
Click Save.

Password rules:
– At least one uppercase letter
– At least one lowercase letter
– At least one number
– 8 to 16 characters total
If your tenant administrator has set a stricter policy, you may also need a special character.

Signing Out

Click your profile picture (top-right) → Sign Out. The portal will return you to the sign-in page.

Troubleshooting

Problem	What to check
“Unknown SIP domain”	Confirm the SIP domain string with your admin
“Invalid username or password”	Make sure you are using your User Password, not your SIP password
Locked out after several attempts	Wait a few minutes, or ask your admin to reset your password
Don’t know your extension number	Ask your admin or email [email protected]

Next Step

→ Call Forwarding

Last updated: 2026-05-01