VeloConnect — Guide

Sign in to your account

Where to sign in

Go to the VeloConnect portal at the URL your admin shared with you. Bookmark it — there’s no separate “agent app”. The same login works on a laptop or a tablet.

Sign-in screen
Fig. 1 — The VeloConnect sign-in screen. Use the email your admin invited you with.

Step-by-step

  1. Open the portal in your browser.
  2. Enter the email address your admin used to invite you. This is also the address your password reset goes to.
  3. Enter your password.
  4. Click Sign in.

If your company has two-factor authentication turned on (see Notification preferences), you’ll be prompted for a 6-digit code from your authenticator app or a code sent to your phone.

First-time login

If this is your first time, follow the link in your invitation email. It takes you to a one-time setup screen where you:

  1. Pick a password (at least 8 characters; we recommend a passphrase you can remember).
  2. Optionally enable two-factor authentication.
  3. Land on your dashboard.

Once you’ve set your password, future sign-ins use the screen above.

Two-factor authentication prompt
Fig. 2 — Two-factor prompt. Codes from your authenticator app refresh every 30 seconds.

Forgot your password?

Click Forgot password? under the sign-in form. Enter the email you use for VeloConnect and we’ll send a reset link. The link is good for an hour.

If the reset email doesn’t arrive within a few minutes:

  • Check your spam folder.
  • Confirm you typed the right email (the one your admin invited you with — not a personal alias).
  • Ask your admin to re-send the invite if the account looks stuck.

Stay-signed-in policy

VeloConnect keeps you signed in on a trusted device for 30 days. After that you’ll be asked to sign in again. If you’re using a shared computer, click Sign out in the bottom-left of the sidebar when you’re done — never just close the tab.

Trouble signing in?

  • “Wrong password” but you’re sure it’s right — try the reset flow above; passwords are case-sensitive.
  • “Account not found” — your admin may not have created your account yet, or used a different email. Ask them to check.
  • “Account suspended” — contact your admin. This usually means the company wallet ran low or a security review is in progress.

For anything else, your support contact is in the hub page.

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