Overview
VeloPBX can record calls placed and received on your extension. As an end user you can:
- Start, pause, resume, and stop a recording mid-call using star codes from your IP phone.
- Play back, download, or delete your past recordings from the Web Portal.
Whether you can record at all — and which mode is in effect — depends on what your tenant administrator has configured for your extension. Common modes:
| Mode | What it means for you |
|---|---|
| Always | Every call is recorded automatically. You don’t need to do anything. |
| Always with Pause/Resume | Every call records, but you can pause (48) and resume (49) — useful when reading a credit-card number aloud, for instance. |
| On Demand | Recording only kicks in when you ask. Tap Start at any time during the call to capture from that moment forward. |
| On Demand with User-Initiated Start | You must press Start within the first few seconds of the call, or no recording is made. |
| Disabled | Recording is not allowed for your extension. |
Important: Recording calls may have legal implications in your country (consent of the other party, retention rules, etc.). Follow your organization’s policy.
Starting and Stopping a Recording During a Call
From an IP phone — Feature Access Codes
While on an active call, dial the appropriate star code:
| Code | Action |
|---|---|
*44 | Start recording (or save the on-demand recording) |
*45 | Stop recording |
*48 | Pause the active recording |
*49 | Resume a paused recording |
The system plays a short tone or confirmation when each command is accepted.
From the Web Portal softphone
If you’re on a call inside the Web Portal’s softphone view, look for the Record / Pause / Resume controls in the in-call panel. They map to the same actions as the FAC codes above.
Note: These controls only appear if your administrator has enabled user-initiated recording for your extension.
Reviewing Past Recordings
- Sign in at https://pbx.fortis-tele.com:8887.
- Open Call Recording in the sidebar.
- You’ll see a list of recordings tied to calls on your extension, with caller, callee, date, and duration.
| Action | What it does |
|---|---|
| Play | Stream the recording in your browser |
| Download | Save the audio file (MP3) or video file (MP4) to your computer |
| Open CDR | Jump to the matching call detail record |
Note: Whether the Download and Delete actions are available to you depends on the role permissions your administrator has assigned (View Only vs. Full Access on call recordings).
Where Are Recordings Stored?
Recordings are stored on the VeloPBX server, on disk. Retention length is controlled by your tenant administrator’s policy — older recordings may be auto-deleted after a set number of days. If you need to keep a recording long-term, download it to your own storage.
Tips
- If a recording doesn’t appear in the list right after a call, give it a minute — encoding takes a moment.
- If
*44does nothing, the most likely reason is that your extension’s recording mode is Disabled or Always (which doesn’t need a manual start). Ask your admin which mode is in effect. - Pausing during sensitive moments (card numbers, PINs, personal data) is a good habit even when you’re allowed to record everything.
Next Step
Last updated: 2026-05-01