Feature Access Codes — Quick Reference

Overview

Feature Access Codes (FACs) — also called star codes — are short dial-pad shortcuts that trigger VeloPBX calling features straight from your phone. Instead of opening the Web Portal to flip a switch, you dial a code (for example *78 to turn on Do Not Disturb) and the action takes effect immediately.

This page is the wallet-card version for everyday extension users. It lists only the codes you would dial from your own desk phone or softphone — voicemail, call forwarding, DND, park/pickup, speed dial, paging, recording, and a few small handy ones.

Note: This card omits the admin-only codes (tenant-wide settings, supervisor monitoring, hot desking, queue agent state, maintenance). For the complete list including admin-only codes, see the master FAC reference.

How to Use This Card

FACs work from any device registered to your extension — desk phone, the VeloPBX softphone app, or any third-party SIP client. The flow is the same on every device:

Pick up the handset or open the dial pad on your softphone.
Dial the code from the table below.
If the feature needs more input — a destination number, an extension, a PIN — follow the audio prompt or dial it as one continuous sequence (no pause needed). Example: 72 + 12345678 is dialed as 7212345678.

A few conventions used below:

Convention	Meaning
`*XX`	The literal star code — dial it as shown
`[number]`	A phone number you supply
`[ext]`	An extension on your tenant
`[digit]`	A single digit (0–9) for 1-digit speed dial
`[NN]`	Two digits (00–99) for 2-digit speed dial
`#`	Press the pound key

Tip: Anything you can do with a FAC, you can also do from the Web Portal. Codes are the keyboard shortcut, not a separate system. Use whichever is faster for you.

Quick Reference

Voicemail

Code	What it does	Example	More
`*57`	Check your voicemail (PIN required)	`*57`	Voicemail
`*55`	Send a caller straight to voicemail during a transfer	`55` to your own; `55103` to ext `103`	Voicemail

Call Forwarding

Pair every activation code with the matching deactivation code.

Code	What it does	Example	More
`*72`	Forward all calls — On	`*7212345678` forwards every call to `12345678`	Call Forwarding
`*73`	Forward all calls — Off	`*73`	Call Forwarding
`*21`	Forward all to voicemail — On	`21` to your own; `21102` to ext `102`‘s mailbox	Call Forwarding
`*34`	Forward all to voicemail — Off	`*34`	Call Forwarding
`*90`	Forward when busy — On	`*9012345678`	Call Forwarding
`*91`	Forward when busy — Off	`*91`	Call Forwarding
`*92`	Forward when no answer — On	`*9212345678`	Call Forwarding
`*93`	Forward when no answer — Off	`*93`	Call Forwarding
`*40`	Busy → voicemail — On	`*40`	Call Forwarding
`*42`	Busy → voicemail — Off	`*42`	Call Forwarding
`*41`	No-answer → voicemail — On	`*41`	Call Forwarding
`*35`	No-answer → voicemail — Off	`*35`	Call Forwarding

Do Not Disturb

Code	What it does	Example	More
`*78`	Do Not Disturb — On	`*78`	Do Not Disturb
`*79`	Do Not Disturb — Off	`*79`	Do Not Disturb

Call Park & Retrieve

Place an active call on a system-wide hold slot so any phone can pick it up.

Code	What it does	Example	More
`*68`	Park a call (directed)	Transfer to `68` parks on your own ext; `68103` parks on ext `103`	Call Park
`*58`	Park a call (group)	Transfer to `*58#` parks on the next free slot in the Park Group	Call Park
`*88`	Retrieve a parked call	`88` retrieves from your own ext; `88103` retrieves from ext `103`	Call Park

Call Pickup

Answer a colleague’s ringing phone from your own handset.

Code	What it does	Example	More
`*97`	Directed pickup — answer a specific extension	`*97103` answers the call ringing on ext `103`	Call Pickup
`*98`	Group pickup — answer the longest-ringing call in your Pickup Group	`*98`	Call Pickup

Speed Dial

Map short codes to numbers you call often.

Code	What it does	Example
`*74[digit][number]`	Set 1-digit speed dial	`*74512345` maps speed-dial `5` to `12345`
`74[digit]`	Clear 1-digit speed dial	`745` clears the mapping for digit `5`
`*75[NN][number]`	Set 2-digit speed dial	`*7506033723428` maps `06` to `033723428`
`75[NN]`	Clear 2-digit speed dial	`7506` clears the mapping for code `06`

To call a stored entry, just dial the digit(s) you assigned.

Paging / Intercom

Code	What it does	Example	More
`*46[group]`	Open a one-way page to a paging group	`*468001` pages group `8001`	Ring Groups

Call Recording (Ad-hoc)

Available only if your extension’s recording mode allows on-demand control. Ask your admin if these don’t respond.

Code	What it does	Example	More
`*44`	Start recording the active call	`*44` mid-call	Call Recording
`*45`	Stop recording the active call	`*45`	Call Recording
`*48`	Pause an in-progress recording	`*48`	Call Recording
`*49`	Resume a paused recording	`*49`	Call Recording

Misc — Last-call Return, Anonymous Rejection, Caller ID

Code	What it does	Example
`*69`	Call back the last number that called you	`*69`
`*66`	Redial the last number you dialed	`*66`
`*77`	Anonymous Call Rejection — On (block callers who hide their ID)	`*77`
`*87`	Anonymous Call Rejection — Off	`*87`
`*67`	Hide your caller ID — for this call only	`*6712345678`
`*65`	Show your caller ID — for this call only	`*6512345678`
`*52`	Place a single anonymous outbound call	`*5212345678`

Tip: 69 and 66 are the two codes worth memorizing first — they cover most “I missed it / I want to redial” moments without ever opening call history.

Print This Page

Need a desk-side cheat sheet? Open this page in your browser and use File → Print (or Ctrl/Cmd + P) to print only this card. The tables are sized to fit on a single sheet of A4 or US Letter at default scale.

Note: Your tenant administrator can rename any of these codes to fit local conventions. If a code below doesn’t work, ask your admin which value is in use — the feature is unchanged, only the digits.

Next Step

Back to the Web Portal hub to manage these features in a browser instead.
For the full list with admin-only codes, see the master FAC reference.

Last updated: 2026-05-01 — VeloPBX End-User Manual