Call Park

Overview

Call Park is a way of putting a live call on a shared “holding spot” — called an orbit — so it can be picked up later from any phone on your VeloPBX system. It’s a step beyond Hold: a held call lives only on your handset, while a parked call is reachable from anywhere.

In plain terms: imagine you slide the call onto a shelf labelled with a number. Anyone on your team who knows that number — or who belongs to the same Call Park group — can lift the call back off the shelf from their own desk, the back office, a meeting room, or even their VeloPBX mobile app.

A typical use:

• A receptionist takes a call for the manager. The manager is in another room.
• The receptionist parks the call, then pages the manager over the intercom.
• The manager dials the orbit code from the nearest IP phone and is connected to the caller.

Note: Your administrator configures park orbits and Call Park groups — this page is for using them once they’re set up. For configuration details, see the admin Call Park guide.

While a call is parked, the caller hears music on hold. They never hear ringing or silence, so the experience is calm even if it takes a minute to find the right person.

Parking a Call

There are two ways to park a call you’re already on. Pick whichever is easiest in the moment.

Method 1 — From your IP phone with a Feature Access Code

While you’re on the live call:

1. Press your phone’s Transfer button (often labelled “Xfer” or a curved-arrow icon).
2. Dial:

   *68

…to park the call to a generic orbit, or dial:

   *68<extension>

…to park it specifically against a colleague’s extension (e.g. *68102 parks at extension 102).

1. Complete the transfer (press Transfer again, or hang up — depends on the phone model).

The caller is now on hold music. Your handset is free.

Method 2 — From the Web Portal

If you took the call on a softphone or the VeloPBX desktop/web app:

1. While the call is active, click the Transfer or Park control in the call window.
2. Enter 68 (generic park) or 68 (park against a specific extension).
3. Confirm.

What the system does in response

Tip: If you’re on a Fanvil, Yealink, Snom, Grandstream, or Dinstar IP phone with a programmed Park key, you can park in one button press — your administrator may have set this up. Ask if you’d like a key configured.

Retrieving a Parked Call

You — or a colleague — can pick up the parked call from any extension on the system.

From an IP phone

Dial:

*88

…to pick up the most recently parked call meant for you, or dial:

*88<extension>

…to pick up the call parked at that specific extension (e.g. *88102).

For Call Park groups: any group member dials *88 and the system hands over the parked call.

From the Web Portal or VeloPBX app

When a call is parked against your extension or your group, your VeloPBX app and your IP phone display a parked call notification:

• The Call HUB / call panel icon blinks.
• A message appears: “Call parked on extension 1001”.
• Click the on-screen Retrieve button (or the soft key on your IP phone) and the call is yours — no FAC needed.

Note: If nobody retrieves the parked call within the recall timer your administrator set, the system rings it back to whoever parked it (or to a fallback ring group). The caller is never abandoned.

A Worked Example

Anna is at reception. A supplier calls in asking for the warehouse manager, Davit. Davit’s extension is 205, but he’s on the floor reviewing inventory.

1. Anna presses Transfer on her IP phone, dials *68205, and confirms. The supplier hears music on hold.
2. Anna pages over the office intercom: “Davit, line for you on 205.”
3. Davit walks to the nearest IP phone in the warehouse, dials *88205, and is instantly connected to the supplier — no callback, no second ring.

The whole exchange takes under a minute, and the supplier never noticed the call was being relayed across the building.

Tips

• Park is not the same as Hold. A held call is locked to your phone; a parked call lives on the system and can be picked up from anywhere.
• Tell your colleague the orbit number. If you parked with *68 (generic), the system reads back the orbit (e.g. “parked at 7001”). Pass that number along — over intercom, chat, or shouting across the room — so the right person knows where to retrieve.
• Use Call Park groups for shared inboxes. If your team handles calls collectively (e.g. sales, support), *58 parks to the group and every member sees it at once. Whoever’s free first picks it up.
• The caller hears music, not silence. Don’t worry that they think the line dropped — they hear hold music until someone retrieves the call.
• If nobody retrieves, the system recalls the call back to you (or to a configured ring group) after the timer your admin set. You won’t lose the call.

Tip: FAC codes shown above (68, 88, *58) are the VeloPBX defaults. Your administrator may have customized them. If a code doesn’t behave as expected, check with your admin or email [email protected].

Next Step

→ Conferencing

Last updated: 2026-05-01